Returns & Exchanges
At E-Cigz Vape Shop, we strive for total customer satisfaction and offer a 30-day return policy for defective hardware and unopened accessories. Please note that for safety and hygiene reasons, all e-liquids, coils, and disposable devices are final sale.
Verify Eligibility
Ensure your item is in its original packaging and was purchased within the last 30 days. Defective hardware must show no signs of physical damage or misuse.
Contact Support
Email our support team with your order number and a brief description of the issue to receive a Return Merchandise Authorization (RMA) number.
Package Your Return
Securely pack the items including all original components, manuals, and the provided RMA form to ensure a smooth inspection process.
Ship and Track
Send your package to our returns facility using a trackable shipping method. Once received and inspected, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing